Required Duties

Responsibilities:

• Breakout Room Management: Create and manage breakout rooms in Zoom during pre-scheduled synchronous sessions, ensuring that learners are assigned to appropriate groups and facilitating smooth transitions between rooms.
• Chat and Q&A Monitoring: Monitor the chat and Q&A functions during Zoom synchronous sessions, assisting students with technical issues, relaying relevant questions to faculty, and maintaining a respectful and inclusive online environment.
• Survey Coordination: Assist in the administration of post-session surveys, including reviewing, exporting, and sharing survey data with Academic Directors for analysis. Summarize key findings and help identify areas for improvement.
• Canvas Updates: Make updates to the Canvas learning management system as directed, such as posting announcements, uploading course materials, and ensuring that all content is organized and accessible to students.
• Discussion Board Moderation: Monitor and moderate discussion boards within Canvas, encouraging meaningful discussions, ensuring adherence to guidelines, and addressing any inappropriate or off-topic content.
• Technical Troubleshooting: Provide basic technical support to students and faculty members during synchronous sessions, helping troubleshoot issues related to audio, video, and other online tools.
• Collaborative Support: Collaborate closely with faculty members to understand their specific needs for each session and assist in setting up any required technical configurations or resources.
• Marketing Support: Sr. Associate Director reaching out to prospective groups/districts/organizations to promote programs.
• Ad Hoc Tasks: Undertake additional tasks as needed to support the seamless delivery programs, which may include assisting with virtual event coordination, content formatting, and other related duties.

Working Conditions:

• This is a part-time, 5-10 hour per week position.
• Flexible scheduling may be required to accommodate different time zones and session schedules.
• The majority of work will be conducted remotely, requiring a reliable internet connection and access to necessary software/tools.
• Majority of work will take place in the evening to meet the scheduling needs of our faculty and global cohort of learners
• Regular communication with faculty members, Academic Directors, and other team members is expected.
• Training and ongoing support will be provided to ensure success in the role.

Preferred Qualification and Essential Skills

Qualifications:

• Currently enrolled as a student at Penn GSE
• Strong familiarity with online learning platforms, especially Zoom and Canvas.
• Excellent organizational and time management skills.
• Tech-savvy with the ability to quickly learn and navigate new software/tools.
• Effective communication skills, both written and verbal.
• Detail-oriented and capable of multitasking in a fast-paced environment.
• Reliable, punctual, and able to work independently.
• A respectful and inclusive attitude towards all members of the academic community.
• Prior experience in virtual event support, technical assistance, or academic settings is a plus.

Other Notes:

The ideal candidate is a quick learner, demonstrates initiative, and can manage a variety of tasks in multiple areas with minimal supervision.  This person should have an interest in K-12, Higher Education, Corporate Education leadership, and/or Professional Development.  

Application Instructions

Application instructions:

Currently accepting applications for the 2024-2025 academic year (or “open until filled”).  This GA position is open to all Penn GSE students.   Please e-mail Alana Elkins alanael@upenn.edu directly (Senior Associate Director) along with your resume and a brief cover letter outlining relevant experience and interest in the position to apply for this position.

Interviews will be scheduled and held remotely. Questions can be addressed to Dr. Alana Elkins – alanael@upenn.edu

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