Required Duties

Duties & Responsibilities  

• Collaborate with the Associate Director to deliver experiential and leadership training and mentorship to undergraduate and graduate students managing student-run, on-campus businesses within Penn Student Agencies.  
• Guide, mentor, and support student entrepreneurs in developing business management skills; as well as researching, pricing, implementing, and evaluating products and services to ensure the successful operation of their businesses while using educational theory and best practices in business leadership.  
• Advise and review marketing campaigns, materials, and sales efforts with student team to ensure alignment with strategic goals optimizing effectiveness and maximizing impact. 
• Assist the Associate Director with financial management practices, including verifying transactions; preparing reports; updating records; and conducting student financial audits. 
• Ensure student leaders adhere to established University policies, protocols and procedures and provide support for project management and implementation of student-led initiatives.  
• Manage the PSA annual calendar of events, programming, and internal process timelines, including recruitment, selection, hiring, training, professional development sessions, social engagement events and project deliverable due dates. 
• Support the Associate Director in feedback collection, programmatic assessment, and documentation. 
• Support the Student Development team in executing programs, employee training and development, and other initiatives as they arise. 
• Maintain the PSA website and update changes regularly. Maintain PSA Program social media accounts and post regularly.  
• Manage the PSA office space, ensuring a clean, efficient, and well-stocked working environment. 
• Perform additional related duties and responsibilities as assigned. 

Preferred Qualification and Essential Skills

Preferred Skills & Experience  

• Prior experience in student affairs programming, client services, or service-related roles; displaying exceptional written and verbal communication skills. 
• Demonstrated ability to work cross-functionally and manage multiple concurrent projects effectively. 
• Previous experience communicating with business executives and stakeholders.  
• Strong attention to detail and problem-solving abilities. 
• You are entrepreneurial and work well in a rapidly changing environment with the ability to work collaboratively with diverse groups of students and staff. 
• Previous supervisory and/or leadership experience, programming experience, and assessment. 

Performance Expectations & Position Requirements  

• Adhere with the organization's dress code, attendance, communication, and performance standards. 
• Represent the organization with integrity, upholding its values in all professional interactions. 
• Foster a culture of innovation and continuous improvement to achieve business goals and objectives. 
• Work Schedule: Monday to Friday, 20 hours per week between 8am-6pm, with flexibility to support evenings and weekends as needed for programmatic and student needs. 

Application Instructions

Application Process: For questions about the role or to apply, please email your statement of interest/cover letter and resume to Dr. Jonathon May, Associate Director for Student Engagement at jjmay@upenn.edu.  The position will remain open until it is filled.  

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